Ok here is an issue stemming from the horsepower misinformation and the letter regarding our options from September 2002.
Anyone else with that 12year/120,000 power train extension card having trouble?
We received the card in the mail a LONG time ago, then started seeing 10 year/100,000 back on our service records. We've tried Hyundai Customer Connect and Consumer Affairs but they keep saying we received some sort of card for compensation but we didn't. We chose the warranty extension! We never got a debit card from the class action suit that followed. We have a copy of the 12 year/120,000 mile powertrain card with my name and VIN #. They can't provide us with any paperwork or proof that we chose the debit card option, and refuse to honor the 12 year/120,000 extension. Has anyone else encountered issues?
They told us to look in the manual for the third party mediation. So I sent copies of the letter, the card, and my conversations with customer relations. I don't exactly know if filing the complaint is the right step because we haven't been denied fixing something, but it is what consumer affairs said to do.
Anyone else with that 12year/120,000 power train extension card having trouble?
We received the card in the mail a LONG time ago, then started seeing 10 year/100,000 back on our service records. We've tried Hyundai Customer Connect and Consumer Affairs but they keep saying we received some sort of card for compensation but we didn't. We chose the warranty extension! We never got a debit card from the class action suit that followed. We have a copy of the 12 year/120,000 mile powertrain card with my name and VIN #. They can't provide us with any paperwork or proof that we chose the debit card option, and refuse to honor the 12 year/120,000 extension. Has anyone else encountered issues?
They told us to look in the manual for the third party mediation. So I sent copies of the letter, the card, and my conversations with customer relations. I don't exactly know if filing the complaint is the right step because we haven't been denied fixing something, but it is what consumer affairs said to do.